Our Policies and What you need to Know
Payment and Delivery
- Deposits are required prior to delivery unless other terms have been arranged.
- Final payments shall be cash on delivery or credit card prior to delivery.
- Deliveries may be made 24 hrs prior and picked up, up to 24 hrs after the event depending on our delivery schedule. We will call to give you a 3 hour window of delivery.
- Bounce houses must be placed on a fairly level surface, preferably grass.
- Units can weigh between 300lbs and 600lbs. We must have easy access to set up at site
- Any food, gum, sand, silly string,etc. found in bounce house we will charge a minimum of $25 cleaning fee.
- Please shut off water 30 minutes prior to pick up.
Cancellations
- Prior to 2 weeks in advance will receive a credit for another rental or full refund.
- Within 2 weeks of rental date will forfeit deposit.
- Within 3 days of event will forfeit entire amount.
Weather
- The following reasons ARE cause for Fun Factor Inflatables to cancel delivery and the customer will have a choice of a full credit or refund 1)Winds over 25 mph or temperatures under 40 degrees F. 2)Steady rain all day
- The following are NOT reasons for cancellation by either party and no refund or credit will be issued.
- 1) Chance of showers or occasional rain
- 2) Function cancellation
- 3) Once a bouncer is loaded for delivery all rentals are final and the full amount will be charged.
Electrical Requirements
- For inflatables, the customer is responsible to provide adequate electrical power to within 125ft of the location they wish the inflatable to be set up. This is a safety issue and recommended by the blower manufacturers. We will supply the extension cord.
